The following Shipping and Refund Policy has been formatted into a Question and Answer format for legibility. They form an integral part of our Terms and Conditions, which you can read here.
DO YOU OFFER REFUNDS?
All sales are final. In the event of missing or damaged items, please contact us at
l.steele.store@outlook.com
CAN I CANCEL MY ORDER?
All digital product and merchandise sales are final and cannot be canceled because a third-party delivers those goods and we are unable to cancel those orders in time.
In the event you ordered a product that has yet to be created and shipped (such as a signed paperback that has yet to be autographed and shipped), then your order (or this part of your order) could be canceled and a full refund for the qualifying item(s) would be issued (minus whatever amount the payment processing company charges, which is out of our control).
WHAT’S YOUR RETURN POLICY?
All sales are final. We don’t offer returns and exchanges, but if there’s something wrong with your order, please contact us at l.steele.store@outlook.com.
WHERE ARE YOUR ITEMS AVAILABLE?
Ebooks, audiobooks, and digital downloads are available worldwide.
Merchandise products are only available where the manufacturer ships and delivers. This will vary from product to product.
ORDERED AN EBOOK, AUDIOBOOK, OR DIGITAL PRODUCT. HOW WILL I RECEIVE IT?
You will receive a separate email from BookFunnel with instructions on how to access and download your product.
For eBooks, the BookFunnel email will contain links that will work on any and all e-readers or computers. If you run into problems, you can click “Get Help” (top right corner of their email) and they will help you load the eBook on the device of your choice at no cost to you.
For digital coloring books, you will only have access to a PDF file, which you can open from any computer and print.
WHEN WILL I RECEIVE MY ORDER?
There are different fulfillment times depending on your order and where the order is fulfilled.
For eBooks and digital downloads, you will receive your ordered items within minutes. (Check your spam folder or promotions tab if you haven’t seen the email.)
For merchandise orders, shipping can take from five to ten business days after fulfillment. Merchandise fulfillment can take up to fifteen business days + up to ten business days for shipping, so please be patient and your order will eventually reach you.
MY MERCHANDISE ORDER SHOULD BE HERE BY NOW, BUT I STILL DON’T HAVE IT. WHAT SHOULD I DO?
Before contacting us, please check your original order confirmation email to see if there was a mistake in the delivery address. You can also check with your local post office to see if your package is there, waiting to be picked up.
NOTE: Package theft is unfortunately trending, so check with your neighbors to see if they could have seen anything or if the courier left your package with them.
If it’s been a full calendar month since you ordered your merchandise (to cover fulfillment and shipping delays), the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, email us at l.steele.store@outlook.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
MY EBOOK/DIGITAL ORDER IS NOT IN MY INBOX. WHAT SHOULD I DO?
Please wait a full 15 minutes and check your spam folder, promotions tab, and other tabs/folders where the email could be hiding.
If you still can’t find it, please email us at l.steele.store@outlook.com with your order number.
WILL I BE CHARGED CUSTOMS FOR MY MERCHANDISE ORDER?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
HOW ARE YOUR PRODUCTS MADE?
We work with a reliable, high-quality print-on-demand drop shippers. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.
HOW DO I TRACK MY ORDER?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out.
I RECEIVED A WRONG/DAMAGED PRODUCT, WHAT SHOULD I DO?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at l.steele.store@outlook.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.
CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE/COLOR?
We don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts. There’s one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know at l.steele.store@outlook.com within a week of receiving your order. Include your order number and photos of the mislabeled item.
